Please follow the below procedures to ensure proper delivery of your FAST FORWARD order:

SUBMITTING YOUR ORDER:
FAST FORWARD must be noted on your purchase order.
Orders received after 12:00PM EST Monday-Friday will default to FAST FORWARD on the following business day.

EMAIL purchase orders and artwork to: fastforward@debcosolutions.com

PURCHASE ORDER AND ARTWORK must be received by 12:00PM EST.

The art requirement is high-resolution vector art that has been created in Adobe Illustrator and saved as an .eps file. PMS colour and number must be provided in email/artwork. Orders submitted by the distributor with errors in text or image and printed will be billed as per catalogue pricing.

Exact REPEAT orders must include previous purchase order or invoice number.

NO PAPER PROOF for FAST FORWARD service. Artwork will be imprinted as submitted. Maximum imprint size and default imprint location will be used.

All orders requesting a paper proof, preproduction sample, above maximum quantities available on fast forward service or any decorating methods not available on fast forward service will automatically be changed to Standard Delivery. If a FAST FORWARD order is reversed back to regular service in order to do an email proof, a FAST FORWARD order charge of $60.00(G) and a proof charge of $20.00(G) will be added for each item on your order. If a regular order is switched to a FAST FORWARD order, a FAST FORWARD order charge of $60.00(G) and a proof charge of $20.00(G) will be added for each item on your order (if proof has already been done).

PAPER PROOF and preproduction samples assumed to be waived on fast forward service.

All orders will be imprinted with a ONE colour imprint in ONE standard imprint location ONLY with the exception of HUB metal pens which will be laser engraved in one standard location ONLY. Please see product pages and click on the ‘Delivery’ tab for maximum quantities available for FAST FORWARD service. Other decorating methods and higher quantities are available for standard delivery.

FAST FORWARD service is subject to STOCK availability. In the event of a stock out you will be contacted with an alternate stock solution. Once a solution is agreed upon, your order will default to FAST FORWARD service on the next business day. Please confirm exact stock and colour availability prior to order placement to avoid stock out delays.

Orders will automatically ship by UPS unless otherwise indicated on your purchase order. If a carrier other than UPS is requested please note your order will be ready at 5pm, however, due to courier pick up time constraints we will only be able to ship the following business day. Pickups will be available at 5pm.

FAST FORWARD is available to ‘Net 30 day’ terms customers who are current, as well as customers with pre-payment terms who have a credit card on file.

FAST FORWARD rush delivery charge will be applied to each item on the purchase order. Multiple orders for the same item and imprint that exceed maximum quantities will not be accepted.

Orders shipping from Canada to United States are not available for FAST FORWARD service and will automatically be changed to a 3 day rush service.

All orders are considered confirmed at the time they are placed. Cancellation of a confirmed order must be made in writing. Any cancellation after the receipt of an order may be subject to charges for any work-in-progress.

It is understood that customers using fast forward service agree to the terms and conditions outlined above. Please see website for full Terms and General Information.

Please Note: Clearance items do not qualify for any of our rush services